WebsiteBaker CMS and it's community had had an outstanding reputation. Not only because the cms is more than a really nice and simple system but the forum is engaged, quick and helpful.
And this is really important for users who are looking for their first or a new cms.
But there had also been some lacks right from the start:.
leadership
active core-developers
active addon-developers
marketing
These lacks were well-known and could obviously not be solved over the years. Unlike as it could be assumed there had been always lots of helping hands to support the project work.
But with the step by step retirement of Ryan things changed. The lacking leadership was a big problem and more and more helping hands turned away from the project and at least even core developers left the project.
In that situation the association WebsiteBaker Org e.V. was founded to save and move the project.
But for several reasons this did not work. One reason for sure is that the leading guys didn't succeed in bringing the community close to the association. The reverse happened.
Lots of examples for this can be found on the forum.This results in less engagement and less activity on the forum.
But instead of asking for help the remaining project guys tried to ignore all things. Conversations on the forum got harsh and if constructive criticism or legitim complaints came up those people were defamed and/or offended.
And if this didn't help users were banned temporarily or completely from the forum without notice or announcement. This is why you couldn't get support on modules or boards though members are still listed as moderators on the forum - like Ralf (Berlin) or FrankH - but don't have forum access.